Policies
Refund Policy.
Effective
July 13, 2021
Last updated
Nov. 5, 2026
Applies to
Services and Digital Products
Questions
01
Our Refund Policy
All sales and service engagements with Big Bow Solutions LLC are final.
We do not issue refunds on any service, at any stage, or for any reason. This applies to:
Business Performance Intensive: Payment is due in full before work begins. The fee is non-refundable once received, regardless of whether the engagement has started, is in progress, or has been completed.
Business Management Retainer: The first month’s retainer is due in full before work begins. All retainer fees are earned upon receipt and are non-refundable, including mid-cycle terminations.
Fractional COO Partnership: The first month’s fee is due in full before work begins. All partnership fees are earned upon receipt and are non-refundable.
Digital products, templates, toolkits, and workbooks: All digital product sales are final. No refunds, exchanges, or credits are issued for digital purchases.
02
Why This Policy Exists
Our engagements are built around dedicated time, strategy, and preparation, much of which begins before a deliverable is handed over. When you book with us, that time is reserved exclusively for you.
This policy is not a reflection of a lack of confidence in our work. It reflects the reality of how service-based engagements operate and ensures we can fully commit to every client we take on.
03
Cancellations & Termination
Cancellation or termination of a service agreement does not entitle you to a refund of any fees paid, whether for the current billing cycle, a prepaid term, or any other period. If you terminate your engagement, fees paid through the date of termination are retained.
Please review our Service Agreement for full terms governing termination.
04
Questions?
If you have questions about this policy before booking, we encourage you to ask. We’d rather have an honest conversation upfront than a difficult one later.
Reach us at hello@bigbow.com.